Returns and complaints
How to Return Products
Step 1: Fill Out an Order Return Form
You’ll also find a link to our Return Form in your order confirmation email. Registered customers can access the Return Form in My Account by clicking on ‘My Orders’.
Step 2: Pack Your Return
Step 3: Drop Your Package at Zasilkovna
We’ll do all the rest. We’ll send you a confirmation email once your returned items arrive back to us. Your refund will be processed in the shortest possible time, within a maximum of 30 days.
You have removed an item from your cart that was included in your Gift Wrap package. Please check that the contents of all your packages.
We created a separate website for customers located in Slovakia at , where you can sign in to your account. If you would like to move your account to our Czech Republic site, please contact our Customer Care via e-mail customerservice@lejaan.cz, or call +420 725 436 172 or reach out to us by live chat.
We created a separate website for customers located in the Czech Republic at , where you can sign in to your account. If you would like to move your account to our Slovakia site, please contact our Customer Care via e-mail customerservice@lejaan.cz, or call +420 725 436 172 or reach out to us by live chat.