Out-of-court complaint handling

The Seller shall ensure the out-of-court settlement of consumer complaints via the e-mail address info@lejaan.sk. The Seller shall send information on the settlement of the Customer's complaint to the Customer in accordance with these GTC. Any disputes between the Seller and the Buyer may also be resolved out-of-court. In such a case, the buyer - consumer may contact an out-of-court dispute resolution entity, which is, for example:

Slovak Trade Inspection
Bajkalska 21A
827 99 Bratislava 27
Email: adr@soi.sk
Website: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi

The consumer can also use the online platform set up by the European Commission at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK The Seller recommends that the Buyer first contact the Seller to resolve the situation before resorting to out-of-court dispute resolution.