Frequently asked questions
Products
How to properly care for bedding with TENCEL™ Lyocell?
TENCEL™ Lyocell is a more delicate material than cotton. We recommend always drying duvet covers and sheets inside out, and washing them inside out, with very little or no fabric softener.
How often do you recommend washing bed linen?
You can trust our materials; they can withstand very frequent washing. We recommend washing the bedding every 7-10 days. The care of terry cloth depends on the intensity of use. With normal use, we recommend washing towels within 7 days at the latest. You will find more detailed information about proper care with each collection.
How to dry bedding with TENCEL ™ Lyocell?
After numerous experiences of ours, and especially of our customers, we have decided to change the labeling on all duvet cover collections and thus confirm the safe use of the dryer on a low setting. When drying, we recommend turning inside out. For already sewn collections where the label does not recommend dryer use, we ask for your understanding.
Should I be worried about the bedding shrinking or the pillowcases changing shape?
After washing, bedding (duvet covers, sheets) shrinks slightly. We account for this during manufacturing, the fibers stabilize, and then it fits perfectly. This is not only a characteristic of Lejaan products; every material has its specific properties that need to be considered. Shrinkage is a natural property of cotton and does not affect the quality of the bedding. So, after washing, it will shrink slightly and then stretch out again during use. This is a natural cycle for products made from cotton and cotton blends.
How should I wash terry cloth (towels, bath towels, bathrobes)?
Our long-loop terry cloth is of high quality and will serve you for many years. All terry cloth products must be washed at least once in a washing machine at the recommended temperature before use. Towels and bathrobes should be washed separately; washing removes residual dyes and manufacturing impurities. The first wash also helps to fix the loops in the fabric. This is a natural process that ensures a longer lifespan for all terry cloth products.
Can I dry bedding and sheets outside?
If drying bedding outdoors, we recommend turning it inside out and avoiding direct sunlight. We choose the best materials for our bed linen, which do not benefit from direct sunlight. If you have large windows in your bedroom, throw a throw or bedspread over the duvet covers to preserve colour fastness.
How to dry knitted blankets and decorative pillows?
Care for our knitted throws and pillows as you would your favorite sweater. Do not tumble dry; instead, lay them flat to air dry. Avoid stretching and hanging, which can distort the original shape of knitted items.
How to care for throws and decorative pillows?
All knitted and woven materials are generally more susceptible to snagging, so we recommend careful handling. Both throws and pillowcases can be machine washed at 30 °C. Do not tumble dry or iron; rather, let them air dry.
Where are the loops on the hand and bath towels located?
We sew loops onto cotton and hemp towels and bath towels of all sizes. They are placed in the middle of the shorter side of the towel. This allows the towels to stretch to their full length and dry faster.
Can I order samples of the pillowcases?
For your inspiration and easier decision-making in the comfort of your home, we have put together the Lejaan swatch book in five variants. Choose by color, material, or have a swatch book of all our bedding collections sent to you. Along with your order, you will also receive a voucher worth the purchased swatch book, which you can redeem on your next purchase.
Registration and Orders
Is it possible to change or cancel an order after it has been confirmed?
Did you provide the wrong size, color, or delivery details? Unfortunately, the system does not allow for additional modifications to an order. We recommend contacting our customer support at customerservice@lejaan.cz or at +420 722 920 930 to cancel the order. We will be happy to assist you, and if you have already paid, we will refund the amount immediately.
Do I have to register before ordering?
You do not need to register to place an order. However, registered users have access to their order history and therefore do not have to remember sizes or colors. We also recommend subscribing to our newsletter, where you will be the first to know about premium promotions and news from the world of Lejaan.
How can I track the current status of my order?
Our team will inform you by email about the acceptance of your order and its handover to the carrier. We usually dispatch packages within 2 working days of order confirmation.
I can't log in to my customer account. What should I do?
After creating a profile at www.lejaan.sk, you will receive an activation email, which you need to confirm. Please also check if we haven't ended up in your spam folder. After activation, you can log in to your profile and start shopping.
How do I know my order is confirmed?
After completing your order, please wait to be redirected to our website, where we will confirm that everything went smoothly. We also always send a confirmation email.
How to use a discount code?
Enter the discount code into the special box in the first step of the shopping cart. Only one discount code can be used per order. In case of problems using the code, do not hesitate to contact our customer support at customerservice@lejaan.cz or +420 725 436 172.
I haven't received an invoice/email for my order.
Cannot find the invoice/email for your order? For eco-friendly packaging, we send invoices electronically only. Please check all your email inboxes, including spam, and if you cannot find the invoice, do not hesitate to contact us at customerservice@lejaan.cz or +420 725 436 172.
Order Packaging
How are the shipments packaged?
We ensure that your goods are as comfortable as possible on their way to you – just as you will be in them. For hygienic reasons, the fillings are individually vacuum-packed in bags with the respective size label. When packing products, we choose the most suitable dimensions for the shipping box based on your order. This way, we try to minimize any inconvenience regarding the weight of the shipment upon delivery to you. In some cases, bulkier shipments are divided into several packages. The carrier will provide you with detailed information in a separate email.
Pickup points and larger shipments
Due to the nature of the orders, we do not send fillings and larger orders to pick-up points. If you wish to order a larger shipment, we recommend choosing a private address where Lejaan will gladly deliver it to you. You can easily find out whether your shipment can be delivered to a pick-up point when placing your order in the cart.
What are the gift wrapping options in the basket?
Standard packaging
Our standard packaging exceeds all standards. We use fully recyclable packaging with Lejaan details and enclose the invoice with the order.
Eco-friendly packaging
Sometimes less is more. With the eco-friendly option, we don't create additional packaging materials and send the invoice electronically.
Gift packaging
If you wish to give the order as a gift, we recommend our packaging with tissue paper, a ribbon, and a personalized dedication.
Shipping
What is the delivery time for in-stock items?
We regularly restock our goods, ensuring continuous availability of the entire Lejaan product range. If the item you have chosen is in stock, we will dispatch it the next business day. The total delivery time is approximately 3-5 days, depending on the chosen carrier.
What is the delivery time for out-of-stock items?
All collections and sizes are permanently available in our offer, which we constantly replenish. If a product is sold out, it is a temporary situation and it will be back in stock soon. If you have chosen an item or quantity that is currently sold out, you can inquire about its availability at info@lejaan.cz.
Which countries do you deliver orders to?
Currently, our e-shop offers delivery options within the Czech Republic and Slovakia. We arrange shipping to other EU countries individually. If you are interested, please contact us at customerservice@lejaan.cz with your selection and shipping address. We will then take care of the calculation and delivery options for Lejaan to you, wherever you are.
When am I entitled to free shipping?
If your order value exceeds €200, we offer free shipping to any address within Slovakia. This benefit is automatically applied upon checkout, and there is no need to enter any special code.
RETURNS AND COMPLAINTS
What are your return conditions?
You have 30 days to decide, and if the size doesn't fit, or you like a different color, you can return your Lejaan without giving a reason. If it's a late return, we handle each request individually. If you need help, don't hesitate to contact our customer support. Returned goods must be unworn, unused, and unwashed.
What is the return period for goods?
If for any reason your shipment did not meet your expectations, you can easily return it within 30 days without giving a reason. We cover the return costs and process the refund as quickly as possible.
If you didn't quite hit the mark with a Christmas gift, orders placed after December 1, 2025, can be returned free of charge until January 31, 2026.
How to return goods?
Please follow the instructions on our Complaint and return page.
Do I have to return the goods in their original packaging?
If you are returning goods within the thirty-day cooling-off period, it is necessary to keep the original product packaging, so in the case of fillings, the original vacuum-sealed packaging. It is better to use the original boxes, but if you use others, it's fine. Just please pack and seal everything carefully for safe transport.