Dispute Resolution

Out-of-court handling of consumer complaints is provided by the Seller via the electronic address customerservice@lejaan.sk. Information on handling the Customer's complaint will be sent by the Seller to the Customer in accordance with these GTC. In the event that a consumer dispute arising from the contract arises between the Seller and the Customer, which cannot be resolved by mutual agreement, the Customer may submit a proposal for an out-of-court settlement of such a dispute to the designated entity for the out-of-court resolution of consumer disputes, which is for example:

Slovak Trade Inspection (Slovenská obchodná inšpekcia)
Bajkalská 21A
827 99 Bratislava 27
Email: adr@soi.sk
Web: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi

The Customer shall use also platform for dispute settlement online, which is established by European Commission on following address: http://ec.europa.eu/consumers/odr/. The Seller recommend to contact the Seller for settlement of occurred situation before opening out-of-court dispute settlement.